GATHERIFY · refund cancellation
Know your options before booking.
Customer cancellation
The audited ticket engine uses an event-relative cancellation window, with a default of three days (72 hours) before the scheduled event start. The demo uses the configured window shown below and on each checkout. Cancellation must be requested strictly before the exact deadline; at or after it, customer cancellation is non-refundable. Tickets purchased inside that window therefore have no customer-cancellation refund. All displayed dates use Asia/Kolkata (IST); server comparisons use UTC instants.
Refundable amount
The implemented ticket policy refunds the eligible ticket base, excluding the convenience fee and GST. The demo reflects that policy. The owner must confirm this treatment, including taxes and organizer-cancelled cases, with legal/tax advisers before live publication. No additional cancellation fee is added by the demo. Supplier bookings, host plans, passes and boosts may have different rules and are not governed by this ticket example.
Organizer cancellation & rescheduling
A cancelled event requires explicit organizer/platform handling rather than treating it as an ordinary late customer cancellation. The demo includes an organizer-cancellation control that makes the ticket base eligible even after the cutoff. Real cancellation handling includes affected ticket refunds and notifications in the main application. Rescheduling consent, alternative dates and escalation rules still require an approved operational policy; this website does not promise an automatic rescheduling refund.
Requested is not credited
A cancellation can be requested, approved or rejected. An approved request may progress through refund initiated, pending, completed or failed. A provider-processed refund and money appearing at the customer’s bank are separate milestones. This simulator models status changes only; it never contacts a bank or returns money.
Method, timing & recovery
The real application has source-aware online/wallet refund handling and retry/reconciliation mechanisms. Any real refund must be verified against the original transaction and applicable policy. There is no approved bank-credit timeline supplied for this site, so no instant-refund or fixed-day guarantee is made. For delayed or failed refunds, use the verified support channel with the original reference; retries must not create a second refund.
Current illustrative demo configuration
- Convenience fee
- 7% of ticket base
- GST
- 18% of base + fee
- Cancellation cutoff
- 3 days before event
Illustrative demo rates · tax treatment pending owner approval
Business & support details
- Legal operator
- Gatherify
- Business address
- Village – Kamasin Khurd, Post – Kamasin Khurd, Police Station – Paniyara, District – Maharajganj, Uttar Pradesh – 273310, India
- Support email
- hr@gatherify.in
- Support phone
- +91 9560850591
- Grievance contact
- Pending owner confirmation
- Registration details (if applicable)
- Pending owner confirmation
- GST registration (if applicable)
- Pending owner confirmation